How Pandemic Reshaped Consumer Behaviour & Business Processes?
In times like these, our need for the necessities of life takes precedence indicating few major shifts in customer behaviour. For instance, markets are experiencing shifting of consumers’ priorities as they deprioritise buying nice-to-have items and curtailing consumption except for groceries and at-home entertainment. In such scenario, this major shift in consumer behaviour has substantially reshaped the Ecommerce business model, it has given a tremendous boost to online businesses, this pandemic have paved the way for a new normal - A DIGITAL TRANSFORMATION!
